Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. You will receive a full refund, minus shipping. You can also exchange your order for something else.
How do I return an item?
You can mail back your order via USPS to:
TiSurvival
P.O. Box 814444
Hollywood, FL 33081-4444
Please make sure to ship with a tracking number. If you decide to ship without tracking and the order never arrives you will not receive a refund.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email me at Esteban@tisurvival.com with the details. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.