FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at esteban@tisurvival.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via esteban@tisurvival.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

With the exception of jewelry items and anodizing services, orders placed in the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. Please allow an additional 4 business days for jewelry items and anodizing services. 

We ship worldwide.

I am located in Florida and make all of the products on my website with the exception of the split rings and beaded chains, which I only anodize. As far as I know, there are no titanium split ring or beaded chain (verifiable) manufacturers in the U.S. and believe me, I have looked. However, the clasps on the beaded chains are made in the U.S.

I will share a funny story about the clasps. One year, while set up at the Blade Show in Georgia, I had a gentleman come to my table and look around. He noticed I had some beaded chains and asked me if I happen to have a clasp I could give him to replace the one that broke on a cheap chain that came with a sheath he had bought at the show. I told him if the chains were the same diameter it would work. So he handed me the chain with the broken tin-metal-looking clasp and I remove it and put one of mine on it. I handed it back to him and he quickly snaped and unsnapped the clasp and he tells me, "Now, you see, this is a good quality clasp!" and I lean into him and tell him, "yes, that's because it's made in the U.S." We then proceded to talk a bit and I told him about how I needed to find clasps for the chains I sell and I wanted to make sure they were quality clasps and made sure that at least that was made in the U.S. We both had a good laugh, and frankly, that interaction made my day that particular day. What I am trying to say with all this is, we should all continue to buy quality U.S. products as much as possible.